HR Software Dev for Hotel Group

Please describe your company and your position there.

I am the Director of Operations in a boutique hotels group.

For what projects/services did your company hire Codepixel, and what were your goals?

We needed a company with experienced and innovative developers who could efficiently deliver on our project requirements and create a solution that will bring new gains to our company and make the business processes more fluid. Codepixel delivered complex HR software that enables us to manage our employees in the most efficient way with an effective time-saving solution.

How did you select this vendor and what were the deciding factors?

The company has built a credible image in the hospitality sector in Montenegro participating in several successful projects . The services they provided met all our expectations. The comprehensive and agile team delivered every request.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For years our company used Excel sheets to keep track of the current employees and to have a base of job candidates. The tricky part was that, as a coastal line hotel group, we often fluctuate in the number of employees and our needs for extra workforce during summer time compared to the winter.

The sheets provided us with an overall overview, but it is very difficult to browse and not have the ability to use advanced search tools when you need them most, as adequate candidates are very difficult to fetch and interview during busy periods.

That's how we came up with an idea to build our own digital solution that will serve as a base and be a key tool in the HR sector of the company, but also to scale it up in the future and possibly apply the solution to other hotel chains.

We wanted to fully streamline the register of employees and job candidates, enable easy onboarding and build a part of the software that will stop us from heavy manual work of inserting data, but transfer those activities to the job candidates themselves as they will fill out the info and upload CVs.

The project started with a full analysis of our sector and how we conduct certain processes, which gave Codepixel's team a chance to disseminate those into software requirements. Following that, they engaged their solution architect and user experience designer to complete the system design and the logic behind key functionalities, which was later handed to their developers to build the whole thing with a clean code.

We were very satisfied with how the entire design and development process was documented, and when we arrived at the pre launch phase, their team showed great expertise in terms of conducting proper user acceptance testing. With the launch, I can safely say that our HR processes have been significantly streamlined, which saves us a lot of time and provides efficiency to the company as a whole.

How many people from the vendor's team worked with you, and what were their positions?

Their team was led by a project manager, software architect, one designer and 2 developers (front end and back end).

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the MVP was rolled out we immediately started using it in our daily work. We are able to generate more CV applications from outside of the company but also to manage our in-house employees (employee register, contracts, salaries, register of job candidates, advanced filters, etc.)

It gave us a push in the time-saving sense, but also we are now able to better organize the whole company’s HR responsibilities and at the end of the day generate more revenue from us being efficient on all levels in the company. We are definitely looking forward to expanding the features and scaling up the solution, so many ideas come to mind in the growth phase that we plan on building further.

Describe their project management style, including communication tools and timeliness.

We were in constant communication via emails, Google Meet and phone calls. Moreover, we held regular pre-scheduled feedback to discuss every major component of the software.

What did you find most impressive or unique about this company?

The most impressive is their ability to understand some tricky requirements that we wanted to be part of the system and to successfully develop them into the features of the software. They led us through all product development phases such as discovery workshops, UX/UI design, development and user acceptance testing, to later growth phases.

Are there any areas for improvement or something they could have done differently?

Not that I noticed, the team was very good.